Key Skills: operations strategy, management, operational decisions, quantitative and qualitative analysis, problem solving, data analysis, decision-making and execution
Description: Welcome to the exciting world of Operations Management. Consistently getting the right products and services to the right people, at the right place, at the right cost, and at the right time is at the heart of competitiveness. If a company cannot do that, then its other strengths will not matter. This makes Operations Management a core activity of the firm and a prime determinant of profitability and customer experience. Best-in-class companies like Walmart in the retail industry, Dell Computers in the PC industry, Zara in apparel, and Southwest in the airline industry, have succeeded through razor-sharp focus on operations strategy and execution.
Through a series of lectures, discussions, simulations, and exercises, the operation management course will introduce you to several key operational decisions made in any company, and the conceptual frameworks and analytical tools to analyze such decisions.